Introduction
hotglue ("hotglue", "we", "our", or "us") provides an integration platform that enables businesses to securely connect software applications, synchronize data, and automate workflows.
This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, APIs, platform, and related services (collectively, the "Services").
Information We Collect
We may collect:
- Account information (name, email address, company, job title)
- Billing and subscription information
- Authentication credentials and OAuth tokens necessary to provide the Services
- Integration configuration and metadata
- Customer Data that you choose to synchronize through the Services
- Usage information, logs, diagnostics, and device information
- Communications you send us through support or email
Customer Data
Our customers control the business data they synchronize through hotglue ("Customer Data").
We process Customer Data solely to provide, maintain, secure, troubleshoot, and improve the Services, in accordance with our agreements with customers.
How We Use Information
We use information to:
- Provide and operate the Services
- Authenticate users
- Synchronize connected applications
- Respond to support requests
- Improve reliability, security, and performance
- Detect fraud, abuse, and unauthorized access
- Comply with legal obligations
- Communicate product, security, and account updates
We do not sell your personal information.
Sharing Information
We may share information with:
- Infrastructure and cloud hosting providers
- Payment processors
- Analytics providers
- Customer support providers
- Professional advisors
- Law enforcement where required by law
- Successors in connection with a merger, acquisition, or sale of assets
We require service providers to protect information consistent with applicable law.
Data Retention
We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business records.
Security
We maintain administrative, technical, and organizational safeguards designed to protect information, including encryption in transit, encryption at rest where appropriate, authentication controls, logging, monitoring, and access controls.
No method of transmission or storage is completely secure.
International Data Transfers
Your information may be transferred to and processed in the United States and other jurisdictions where we or our service providers operate.
Cookies and Analytics
We use cookies and similar technologies to:
- Operate the website
- Remember preferences
- Measure usage
- Improve the Services
You can control cookies through your browser settings.
Your Privacy Rights
Depending on applicable law, you may have rights to:
- Access your information
- Correct inaccurate information
- Delete information
- Receive a copy of your information
- Object to or restrict certain processing
Requests may be sent to legal@hotglue.xyz.
Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to this Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the Effective Date and, where appropriate, providing additional notice.
Contact
hotglue
99 M St SE Suite 812
Washington, DC 20003 USA
legal@hotglue.xyz