Python
JavaScript
Webhook
S3
Postgres
BigQuery
Snowflakecompanies
id, created_at, name, domains, description, note, updated_at, primary_phone_number, account_number, service_number, primar...
Freshdesk Connector for your product
Support a Freshdesk integration without the engineering lift.
Source
OtherYour Product
FreshdeskSource
OtherHotglue sits between your product and Freshdesk
Two ways to ship a Freshdesk integration: pick the setup that fits how much engineering lift you want to take on.
Least engineering lift
Add your product as a connector
If you have a public API, you can ship a Freshdesk integration without costing valuable engineering time.
- 1Add a connector for your APIOur team can build it for you, or you can use our connector builder and SDKs.
- 2Enable the Freshdesk connector
- 3Hotglue manages the mappingHotglue's built-in transformation layer will handle mapping data from Freshdesk to your product.
Flexible wiring
Plug Hotglue into your stack
Don't have a public API? You can still use Hotglue for the heavy lifting.
WIDGET AND MAGIC LINK
Seamless, White–Labeled Connection Experience
Enable users to securely link their integrations: leverage our magic link experience, or embed the Hotglue widget into your product.
SUPPORTED DATA
Freshdesk data
Hotglue's connector supports all objects and fields the Freshdesk API makes available.
Don't see what you're looking for? Let us know.time_entries
id, created_at, start_time, time_spent, ticket_id, executed_at, updated_at, timer_running, note, billable, agent_id
roles
id, created_at, name, description, default, updated_at
contacts
id, created_at, name, description, tags, email, job_title, phone, address, language, mobile, company_id, view_all_tickets,...
satisfaction_ratings
id, created_at, survey_id, user_id, feedback, agent_id, group_id, ticket_id, ratings, updated_at
tickets
id, created_at, name, description_text, requester_id, type, cc_emails, to_emails, fwd_emails, source, source_label, due_by...
agents
id, created_at, available, available_since, occasional, signature, ticket_scope, ticket_label, group_ids, role_ids, update...
conversations
id, created_at, ticket_id, user_id, source, body_text, incoming, private, support_email, to_emails, from_email, cc_emails,...
groups
id, created_at, name, description, agent_ids, auto_ticket_assign, business_hour_id, escalate_to, unassigned_for, updated_at
EXPLORE MORE
Popular connectors
Related integrations your customers may also want to connect.
SECURITY & COMPLIANCE
Enterprise level security out of the box
Hotglue is SOC 2 Type II and GDPR compliant by design. Unlike traditional integration platforms, Hotglue never stores your customer data—we process it securely and deliver it directly to you.
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