Python
JavaScript
Webhook
S3
Postgres
BigQuery
Snowflaketickets
organization_id, requester_id, problem_id, is_public, description, follower_ids, submitter_id, generated_timestamp, brand_...
Zendesk Connector for your product
Support a bidirectional integration with Zendesk without the engineering lift.
Bi-Directional
Customer SupportYour Product
ZendeskBi-directional
Customer SupportHotglue sits between your product and Zendesk
Two ways to ship a Zendesk integration: pick the setup that fits how much engineering lift you want to take on.
Least engineering lift
Add your product as a connector
If you have a public API, you can ship a Zendesk integration without costing valuable engineering time.
- 1Add a connector for your APIOur team can build it for you, or you can use our connector builder and SDKs.
- 2Enable the Zendesk connector
- 3Hotglue manages the mappingHotglue's built-in transformation layer will handle mapping data from Zendesk to your product.
Flexible wiring
Plug Hotglue into your stack
Don't have a public API? You can still use Hotglue for the heavy lifting.
WIDGET AND MAGIC LINK
Seamless, White–Labeled Connection Experience
Enable users to securely link their integrations: leverage our magic link experience, or embed the Hotglue widget into your product.
SUPPORTED DATA
Zendesk data
Hotglue's connector supports all objects and fields the Zendesk API makes available.
Don't see what you're looking for? Let us know.groups
name, created_at, url, updated_at, deleted, id
users
verified, role, tags, chat_only, role_type, phone, organization_id, details, email, only_private_comments, signature, rest...
organizations
group_id, created_at, tags, shared_tickets, organization_fields, notes, domain_names, shared_comments, details, updated_at...
ticket_audits
events, author_id, metadata, id, created_at, ticket_id, via
ticket_comments
created_at, body, id, ticket_id, type, html_body, plain_body, public, audit_id, author_id, via, metadata, attachments
ticket_fields
created_at, title_in_portal, visible_in_portal, collapsed_for_agents, regexp_for_validation, title, position, type, editab...
ticket_forms
created_at, name, display_name, raw_display_name, position, raw_name, updated_at, active, default, in_all_brands, end_user...
group_memberships
default, url, user_id, updated_at, group_id, created_at, id
macros
id, position, restriction, title, created_at, url, description, updated_at, active, actions
satisfaction_ratings
id, assignee_id, group_id, reason_id, requester_id, ticket_id, updated_at, created_at, url, score, reason, comment
tags
count, name
EXPLORE MORE
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SECURITY & COMPLIANCE
Enterprise level security out of the box
Hotglue is SOC 2 Type II and GDPR compliant by design. Unlike traditional integration platforms, Hotglue never stores your customer data—we process it securely and deliver it directly to you.
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