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Zendesk Integration With Unified API Schema and Embedded iPaaS

Enable users to connect their Zendesk data to your product in minutes, without querying the Zendesk API yourself.

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Bi-Directional
Real-time Triggers
Customer Support

Create a Zendesk integration in minutes

hotglue makes creating and maintaining a Zendesk integration three easy steps.
STEP 1
Select Zendesk as a source
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Cherry-pick the Zendesk data you need from the Zendesk connector

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STEP 2
Format the data
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Deploy simple Python scripts to fit the Zendesk data to your schema

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STEP 3
Select your destination
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Send the user data directly to your backend

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Zendesk data

Access all the objects and custom fields the Zendesk API offers

tickets

FIELDS

organization_id, requester_id, problem_id, is_public, description, follower_ids, submitter_id, generated_timestamp, brand_...


groups

FIELDS

name, created_at, url, updated_at, deleted, id


users

FIELDS

verified, role, tags, chat_only, role_type, phone, organization_id, details, email, only_private_comments, signature, rest...


organizations

FIELDS

group_id, created_at, tags, shared_tickets, organization_fields, notes, domain_names, shared_comments, details, updated_at...


ticket_audits

FIELDS

events, author_id, metadata, id, created_at, ticket_id, via


ticket_comments

FIELDS

created_at, body, id, ticket_id, type, html_body, plain_body, public, audit_id, author_id, via, metadata, attachments


ticket_fields

FIELDS

created_at, title_in_portal, visible_in_portal, collapsed_for_agents, regexp_for_validation, title, position, type, editab...


ticket_forms

FIELDS

created_at, name, display_name, raw_display_name, position, raw_name, updated_at, active, default, in_all_brands, end_user...


group_memberships

FIELDS

default, url, user_id, updated_at, group_id, created_at, id


macros

FIELDS

id, position, restriction, title, created_at, url, description, updated_at, active, actions


satisfaction_ratings

FIELDS

id, assignee_id, group_id, reason_id, requester_id, ticket_id, updated_at, created_at, url, score, reason, comment


tags

FIELDS

count, name


ticket_metrics

FIELDS

metric, id, time, instance_id, ticket_id, status, type, agent_wait_time_in_minutes, assignee_stations, created_at, first_r...


sla_policies

FIELDS

id, url, title, description, position, filter, policy_metrics, created_at, updated_at

Build integrations your customers will love

Offer your next SaaS integration in four simple steps.

1. Choose source

Select the data you need from our library of connectors.

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2. Format the data

Use our standard schemas, or develop custom mapping scripts so data comes in how you want it.

Browse our standard schemas.
3. Choose target

Receive new data directly in your backend via database, filestore, API, and more.

4. Embed hotglue

Our embeddable components give customers an intuitive way to link their accounts.

Read more in the docs.
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